Cakes by Samantha

Terms and Conditions

All cakes ordered from Cakes by Samantha are subject to the following Terms and Conditions. Please read them carefully before transferring any money. By transferring money, you are confirming that you have read and understood the following.

Designs

Samantha will make every effort to ensure that all aspects of the required design are followed exactly. However Samantha will hold the artistic licence to make any changes to the design if necessary – whether this be for artistic reasons or for stability reasons wherever possible this will be discussed first with the client and where a quote has already been agreed upon no increases would be made to the cost of the cake.  Wherever possible Samantha will accommodate any changes you wish to make to your order at her discretion.

We will do our best to match any colour requests but we cannot guarantee an exact match as colours present differently in different materials. We aim for a perfect match but this is not always possible.

Allergies & Special Dietary Requirements

Unless you have informed us of any dietary requirements, all cakes made by Cakes by Samantha contain the following allergens: Cereal containing Gluten, Milk and Eggs and are made in an environment that handles nuts, soya and alcohol.

Nut-free, dairy-free and gluten-free cakes can be made on request and whilst every effort is made to keep these products separate, we cannot guarantee that these cakes will not contain trace amounts of these ingredients due to the nature of production.

Cakes by Samantha accepts no liability for customers suffering allergic reactions from eating our cakes.

It is the customer’s responsibility to make Cakes by Samantha aware of any special dietary requirements that need to be accommodated in the making of their cake.

Consultation and Tasting

The consultation and tasting fee of £20 is redeemable against the purchase of your cake. However, please note that we require 2 weeks’ notice to cancel or reschedule a consultation. Failure to give this notice may result in your fee being non-refundable and non-redeemable.

Prices and Portions

The price for your order is clearly stated and broken down on your order form. By agreeing to these terms and conditions you accept responsibility for paying the full balance shown on your order form.

All prices shown are based on portions per cake being 1”x1” finger portions as standard unless other portion sizes are requested by the customer. Please check these portion sizes with the venue. Cakes by Samantha accepts no responsibility for portion amounts or sizes varying due to it being cut differently by venue catering staff or a family member.

All our cakes are covered with a layer of ganache and need to be cut carefully with a sharp clean knife, failure to do this will result in portions not being cut neatly and cake being wasted.

Payment and deposits

Orders taken more than 1 month prior will be required to pay a deposit to secure the order.

Deposits are non-refundable. Please refer to the section regarding cancellations for more details.

The final payment of the balance is due, at the latest, 1 month before delivery or collection. Payment can be made earlier if you wish.

Failure to complete payment before the date stated may result in your cake order being cancelled.

Payment of deposits and balances can be paid by bank transfer/cheque or cash. To discuss payments or if you’d prefer a different method of payment please contact sam@cakesbysamantha.co.uk

Cancellation or Rescheduling

Deposits are non-refundable.

Refunds are made at the discretion of Cakes by Samantha. Under no circumstances will the full amount be refunded. Any charges incurred and materials already purchased for your order are non-refundable and time spent on any decorative pieces for your order will be charged accordingly.

Where possible we will try to accommodate rescheduling if given enough notice. Please be aware if we cannot reschedule your booking this will count as a cancellation and the cancellation procedure will be followed.

Fresh Flowers

If a customer requests fresh flowers on their wedding cake it is the customer’s responsibility to liaise with their florist to determine the type of flowers to be used. It would be helpful to communicate this decision with the cake designer. We are happy to contact the florist to discuss amount and size of flowers needed.

The cost of fresh flowers is not included in the cake price. The cost of fresh flowers needs to be settled with your florist. Please note some flowers are toxic. It is the customer’s responsibility to ensure that any fresh flowers displayed on or next to the cake do not contain pesticides and are food-safe. Cakes by Samantha can take no responsibility for the flowers being food-safe.

Once Cakes by Samantha has set up the cake at the venue we do not take any responsibility for any damage to the cake from the fresh flowers, or the placement on the cake of the fresh flowers.

Non-edible Materials

Any non-edible decoration such as toppers, wired or fresh flowers, brooches, silk ribbon etc and non-edible hidden supports or plastic dowels that are used to decorate your cake must be removed from the cake prior to serving. These items will be noted and given to you (or in some cases, the venue) on delivery/collection.

Collection

We will take the time to advise you on how to handle your cake – if you have any queries please don’t hesitate to ask. We appreciate that transporting your cake is a little bit nerve racking but be assured that if we had any doubt about the durability of the cake in transit we would insist on delivering the cake ourselves unassembled and then assemble the cake at your venue.

Please note that once collected, the full responsibility for the safety of the cake is with the client and Cakes by Samantha is not liable for any damages thereafter.

Delivery

All delivery dates and times are subject to availability. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order. We will try to accommodate your requirements but delivery may not be available at short notice.

It is the customer’s responsibility to ensure they have given Cakes by Samantha the correct delivery information, and that someone is available to receive their cake.

In the case of an unavoidable event, such as a car accident or poor road conditions during delivery, Cakes by Samantha cannot be held liable for more than the price of the cake described in the order. If your cake is being delivered to an outdoor event, Cakes by Samantha will NOT be held responsible for the conditions of the cake following set-up.  Due to the effects of outdoor weather conditions, eg. extreme heat; sudden rain; unsteady table on uneven ground; wind blowing undesirable items such as leaves, sand, dirt, insects and other wildlife, the cake and cake elements may not hold up and cannot be insured past satisfactory delivery and set up. While Cakes by Samantha promises to deliver quality products and services, we cannot be held responsible for anything that could happen to the cake once the delivery is complete. We strongly advise you purchase wedding insurance to cover yourself.

Our delivery service is subject to reasonable access conditions. If in the unlikely event we are unable to deliver your cake due to adverse weather conditions such as snow or floods, these conditions may make your venue inaccessible and delivery will not be possible. We strongly recommend that you purchase wedding insurance to cover yourselves for this eventuality.

We will do everything possible to ensure your cake arrives on time, but cannot accept liability for any late deliveries. If delivery is attempted and we are unable to leave the cake (for example because nobody is available to take receipt) then the responsibility is with the customer to arrange redelivery or collection.

Setting Up

Cakes by Samantha will deliver and set up your cake as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure you have provided Cakes by Samantha with the correct set-up details and arrangements made with the venue for the location and display of your cake. Please ensure that the display location is level, stable and strong enough to hold the cake. Cakes by Samantha cannot take any responsibility if damage is done to the cake due to an unstable positioning. If we feel the location that we have been instructed to leave the cake is unsuitable we will request a more suitable position. A photograph of the cake will be taken prior to departure to verify that the cake has been set up and left in good condition.

Please note that chocolate-covered cakes can melt in warm conditions such as inside a marquee on a hot summer’s day, or when set up in direct sunlight. Please take care when displaying your cake at your venue to avoid direct sunlight, spotlights or candles creating damage to the cake decorations. Hand-painted cakes are especially vulnerable to heat and light damage. All of our cakes are designed to withstand normal and reasonable display conditions. Cakes by Samantha accepts no liability for cakes that are damaged during display at your wedding.

Damages

All of our cakes are fragile and require care and attention when handling, storing and displaying to prevent damage occurring.

Cakes by Samantha accepts no liability for cakes that are damaged after they have been delivered to the agreed location.

Cake Storage and Shelf Life

All cakes should be stored at normal room temperature (cool), away from direct sunlight or heat source. It is recommended that the cake is stored in its box until it is ready to be displayed. The cake should be stored on a flat and sturdy surface.

Never put cakes in the fridge unless stated otherwise.

Your cake should last up to 4 days if kept well if wrapped and placed in a sealed container.

Fruitcake will last well for months if stored in a tin.

 

If you have any questions regarding any of our terms and conditions, please do not hesitate to get in touch.

Contact us on 01458 448449 or sam@cakesbysamantha.co.uk

     
Website design by Emma Hopkins
Cakes by Samantha is a premier cake maker for the South West and will deliver Wedding Cakes, Birthday Cakes, Anniversary Cakes and Corporate Cakes anywhere in the West Country incuding: In Somerset; Bridgwater, Taunton, Wellington, Yeovil, Wells, Glastonbury, Street, Minehead, Shepton Mallett, Chard, Ilminster, Ilchester, Woolavington, Somerton, Burnham, Highbridge, Othery, Langport, Puriton, Westonzoyland, Huish Episcopi, Chilton Cantelo and Bruton; in Wiltshire; Salisbury, Mere, Trowbridge and Devises; in Devon; Tiverton, Exeter, Cullompton, Torquay, Teignmouth, Newton Abbott, Chudleigh, Exmouth, Sidmouth and Barnstaple, in Avon and North Somerset; Bristol, Bath, Clevedon, Weston-Super-Mare, Portishead, Cheddar and Webbington; and in Dorset; Dorchester, Sherborne, Lyme Regis.
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