Cakes by Samantha

Frequently Asked Questions

How far in advance do I need to place an order for my wedding cake?

For Wedding cakes we would recommend a minimum of 3 months’ notice – we do start to take orders 10-12 months in advance for busy periods May to September.

For Celebration cakes we would advise booking your cake at least 3-4 weeks in advance, we get booked up very quickly and do limit our orders to maintain a high quality of work. However we can sometimes accommodate last-minute orders – send us an email and we will see what we can do. Once a quote has been sent we hold the date for a period of 72 hours after this time other orders may have been confirmed and the quote may need to be reviewed. We will ALWAYS require a minimum of 7 days’ notice for any cake order.

How do I order a cake?

Please fill out the contact form or send us a message detailing the event date, servings required, venue and any design ideas you have. We can then respond to you with an accurate idea of cost. Alternatively you can contact us by telephone.

Please note here at Cakes by Samantha we are constantly working on something delicious and sweet and apologise if we do not respond straight away. Please remember that, just as your cake will be our number one priority the week of your event, somebody else’s cake is our number one priority right now!

However we will always endeavour to respond within 48hrs.

Do I have to pick a design from your website or can you create something especially for me?

Our cake designs are as unique as the person it is for, we love nothing more than creating a real centrepiece for your special occasion. We are more than happy to customize an existing design from our website or create something completely new for you. We just need some ideas as a starting point, for a Celebration cake this could be a child’s favourite toy, a party invitation or a picture of something that you have seen that has inspired you. We will never copy another cake design but will happily adapt or interpret the design with our own style and creativity.

What happens at your wedding cake consultation?

Samantha offers a design consultation for yourself and one guest (we can accommodate a maximum of 4 but we will need prior notice)).  This usually lasts just over an hour, which is plenty of time to discuss the design of your cake.

 As well as looking at Samantha’s online portfolio, it is also recommended that you bring your own inspirational sources to help guide Samantha through your design process.  These could include: Photos of your dress, bridesmaid’s dresses or fabric sample, colour samples, invitation, pictures of flowers to be used.

 At your consultation you will receive a complimentary selection of cake samples to try, if you require specific flavours please let Samantha know in advance, otherwise we will try and provide as wide a selection as possible.

Along with any inspirational sources that may influence your cake design, the following factors need to be discussed to help with the design process:

Number of guests to your event or will the cake be served at your wedding breakfast or later in the evening when you may have more guests in attendance.

Budget – Samantha can usually accommodate most budgets.  However, an idea of budget will let Samantha know what techniques and designs can be used.

At the end of your consultation, you will see a finalised cake design, which will include a run through of total costing’s.  If there are still details that require finalising, they will be e-mailed to you at the earliest opportunity.  A small deposit is required to book your wedding cake with the remaining balance due no later than one month prior to your wedding date (deposits are non-refundable/non-transferable)

How do I book a wedding cake consultation?

Please fill out the contact form prior to booking a consultation. We will make sure we have availability for your cake and give you a rough idea of price. Samantha usually schedules consultation days around wedding cake deliveries we try and dedicate a whole day (this is usually a Saturday) or weekend once every 4 weeks. We have an online booking system which can be found in the text in the wedding cake gallery above the pictures – there is a click here to book your consultation link. There is a £20 charge which will secure your wedding date until we meet and then serve as a partial deposit on your wedding cake (the £20 is refunded off the cost of your wedding cake.)

Please note that I run the consultation weekends strictly to schedule and add more times in as need be – I unfortunately cannot alter/swap times at short notice – unless that time is still free.

I can’t make one of your scheduled consultation days can I still meet with you?

I can sometimes fit in meetings at other times but availability for this is very limited. I am able to work through the design process with you via email and/or skype once we have formalised your design and a deposit has been received I am happy to send you a selection of cake samples.

Can I come to your studio to order my celebration cake?

I would love to meet with you and go through design ideas in person but unfortunately due to our high demand I struggle to find the time during a normal working day to do this. I find that discussing design ideas on the telephone and through emails the best option. But will of course meet with you if we need to discuss a large or complex order, I am more than happy to be flexible with this.

Can I have different flavour tiers?

Samantha positively encourages you to! Our cakes are all so delicious it would be a shame not to offer guests a choice of flavours, the only downside being that they might want more than one piece!

Having a three tiered cake?  Then why not try three different flavours.

Can I decorate my wedding cake with fresh flowers?

If your wedding cake is to be decorated with fresh flowers, it is best for your florist to supply these as this allows for continuity. We can liaise directly with your florist regarding the floral decorations required for your cake but please ensure you have ordered these in advance. We can arrange/attach the flowers to your cake.

NB: Some flowers are not suitable for use as a cake decoration. Ask your florist for details and advice on the toxicity. We cannot be liable for any contamination to your wedding cake that may arise from the misuse of fresh flowers.

Can you deliver my Celebration cake?

We can sometimes deliver your Celebration cake but due to our very limited availability we ask that, wherever possible, your cake is collected. Your cake will always be boxed and constructed so that it is safe to travel. We recommend that the cake is placed on a completely flat surface – we find the boot of the car is the best place, it is helpful to have other items in the boot to help keep the cake box in position – smaller cakes can sometimes fit in the passenger foot well. We will carry your cake out to your car and make sure it is sent on its way safely. Please be reassured that if we felt your cake needed any special attention or assembly we will advise of this and include delivery.

Will you deliver my wedding cake?

We offer a delivery service throughout Somerset and the surrounding counties, this is charged at approx. 50p per mile round trip. We will contact the venue a couple of days prior to delivery to arrange and discuss delivery times. Cakes will usually be delivered on the morning of the wedding or occasionally the evening before depending on the suitability of the venue/cake.

Your wedding cake may also be collected from our premises the day prior to your wedding.

Your cake will be boxed and ready for transportation, all stacked cakes will have supports to ensure they can be transported to their destination safely.

How do I pay for my wedding cake?

A small deposit will be taken on confirmation of all orders, with the remainder paid 1 month prior to collection/delivery.

Preferred payment method is by online bank transfer (BACS) or by Cheque – this must be paid in advance and your Cheque must have cleared 1 month prior to your wedding.

A friend is making my cake can you make me a bride and groom topper?

We are sorry but we only make models or toppers for our cake orders. It is a long and time consuming process which we dedicate to our clients only.

Can you price match a wedding cake design?

All cake makers will price their cakes differently – the price of the cake will vary depending on a lot of factors, primarily the quality of ingredients and the level and capabilities of the craftsmanship. There are some cake makers that do not use their own work as a design source and therefor don’t need to factor this cost in to their price structure and other cake makers that don’t indeed run their business to the same high levels as we choose to.

Samantha made a decision in the early days of her starting her business (2006) that she wanted to guarantee her business was sustainable and that meant getting the pricing right– we may not be the cheapest but what you get from us is the guarantee that every cake is bespoke and has been made to an impeccably high standard with the best ingredients we can source (we don’t cut any corners with this!)

Every Bespoke wedding cake will take in excess of 30 hours from start to finish sometimes longer and our celebration cakes will usually take in excess of 10 hours. With us it is a true labour of love. We limit our orders every week so that we can spend quality time on your cake.

All this needs to be taken in to consideration so that you are comparing cake prices like for like.

Cake Storage

Once you have taken possession of your cake please keep it in its box until required and place on a flat surface.  Cakes should be kept in a cool room, away from direct sunlight and moisture until ready to display. 
DO NOT PUT IT IN THE FRIDGE – This will cause moisture to attach to the icing and could ruin the decoration.
Your cake will be at its best for up to 4 days after your event, and left over cake must be stored in an airtight container.

Cakes by Samantha is a registered, fully insured and inspected Kitchen.

     
Website design by Emma Hopkins
Cakes by Samantha is a premier cake maker for the South West and will deliver Wedding Cakes, Birthday Cakes, Anniversary Cakes and Corporate Cakes anywhere in the West Country incuding: In Somerset; Bridgwater, Taunton, Wellington, Yeovil, Wells, Glastonbury, Street, Minehead, Shepton Mallett, Chard, Ilminster, Ilchester, Woolavington, Somerton, Burnham, Highbridge, Othery, Langport, Puriton, Westonzoyland, Huish Episcopi, Chilton Cantelo and Bruton; in Wiltshire; Salisbury, Mere, Trowbridge and Devises; in Devon; Tiverton, Exeter, Cullompton, Torquay, Teignmouth, Newton Abbott, Chudleigh, Exmouth, Sidmouth and Barnstaple, in Avon and North Somerset; Bristol, Bath, Clevedon, Weston-Super-Mare, Portishead, Cheddar and Webbington; and in Dorset; Dorchester, Sherborne, Lyme Regis.
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